Step-by-Step Guide: How to Cancel Your Zomato Order In 2023

In today’s fast-paced world, ordering food online has become a normal for many people. So in this article we tell about How to Cancel Your Zomato Order. One of the most popular food delivery platforms is Zomato. It offers a wide variety of food options from different restaurants and cuisines, and it is easy to use. However, sometimes, you may need to cancel an order you’ve placed on Zomato. Maybe you changed your mind about what you wanted to eat, or maybe you realized that you ordered the wrong thing. Whatever the reason may be, it is essential to know how to cancel your Zomato order. In this article, we will talk you Step-by-Step Guide: How to Cancel Your Zomato Order, so you know what to do the next time you need to.

How to Cancel Your Zomato Order

Step 1: Log into Your Account

The first step in canceling a Zomato order is to log into your account. If you don’t have an account, you will need to create one before you can cancel your order. Once you are logged in, you will see your order history. You will need to find the order you want to cancel and click on it.

Step 2: Cancel the Order

Once you have clicked on the order, you will see a button that says “Cancel Order.” Click on this button, and you will be prompted to confirm your cancellation. You will need to enter your password to confirm the cancellation. Once you have entered your password, you will be asked to provide a reason for the cancellation. This is an optional step, but it is recommended that you provide a reason so that the restaurant can understand why you are canceling the order.

Step 3: Confirmation

After you have confirmed the cancellation, you will receive a confirmation email, and the order will be canceled. The restaurant will also be notified of the cancellation, and they will stop preparing your food. Depending on the restaurant’s policy, you may or may not receive a refund. Some restaurants will refund the entire amount, while others will only refund a portion of the amount. You can check the restaurant’s refund policy on their website or by contacting them directly.

It is important to note that you cannot cancel an order once it has been marked as “Ready for Pickup” or “Out for Delivery.” If your order is marked as “Ready for Pickup,” you will need to go to the restaurant and speak to the staff. They will be able to cancel the order and provide you with a refund if applicable. If your order is marked as “Out for Delivery,” you will need to contact the delivery person and ask them to return the food to the restaurant. You will then need to contact the restaurant to cancel the order and request a refund if applicable.

Step 4: Refund Process

When it comes to refunds, the process may vary depending on the restaurant’s policy. Some restaurants may offer a full refund while others may only offer a partial refund. If a refund is offered, it is typically processed within a few days. If the refund is not processed within a reasonable time frame, you can contact Zomato’s customer service for assistance.

Step 5: Contacting Zomato’s Customer Service

If you have any issues canceling your order or have any questions about the refund process, you can contact Zomato’s customer service. They are available 24/7 and are happy to assist you with any issues you may have. You can reach them via their website, email, or phone.


canceling a Zomato order is a straightforward process. You will need to log into your account, find the order you want to cancel, and click on the “Cancel Order” button. You will then need to confirm the cancellation.

Leave a Comment